The tech industry has been undergoing critical transformations over the years where existing technologies are being fast replaced with newer technologies.
This trend has its repercussions in the AI space where chatbots are fast replacing mobile apps in certain sectors.
According to a Gartner’s report, by 2020, 85% of customer interactions will be managed without a human touch.
A further study by Gartner in March 2015 has revealed that the demand for app has decelerated and is presently in a plateau. There was a time when app was a craze; but that trend is long past and is now giving way to the increased adoption of chatbots by individuals and enterprises.
Rise of ChatbotsChatbots are one of the best ways to reach out to customers and large number of companies favors adopting chatbots in place of apps to communicate with their client base. The artificial intelligence technology allows chatbots to think, plan and decide the best answer to be given to a customer.
More and more enterprises are moving to adopt this artificial intelligence technology to enhance the productivity level of their organization.
Let us now look at a few industry segments that are in the forefront of adopting the chatbot technology and replacing apps to improve their bottom lines and bring in increased productivity levels.
Travel Portals Travel portals can make use of artificial intelligence chatbots to communicate with customers and offer them personalized recommendations with regard to travel schedules, flight bookings, local attractions, events and hotel preferences etc. Ecommerce storeUse of chatbots in ecommerce store will prove to be a great boom for customers as they can communicate with someone and get instant answers to additional product information, return policy, price details, or any other detail that a customer would like to gather before he initiates the purchasing process. The underlying policy behind such chatbot service is to offer the customer the best deals
BankingBanks are increasingly using the artificial intelligence chatbot technology in a variety of banking transactions and this has helped them raise the productivity levels. Customers can use bots to interact with banks, handle grievances, transfer money with a simple message, make bill payments, get travel cards, forex deals etc
Finding JobsJob seekers can use chatbots to find the right kind of jobs that match their profile. Using the AI technology, candidates can interact with chatbots to search for jobs that match their educational qualifications and experience and express their preference in the matter of locations, salary package, type of companies etc
Discounts & OffersChatbots can work as virtual assistants and help you find the best deals being offered by various organizations on specific dates and occasions. Chatbots are intelligent enough to track your online purchases, shopping locations and search habits etc and based on this they will offer you specific deals that might interest you. Using chatbots will ensure that you never miss a good offer.
Learning TutorialsChatbots can provide effective learning tutorials to aspirants that want to improve their overall educational levels like studying a foreign language etc. Chatbots can be used to share the latest tutorials on technology, related videos or white papers with its users and offer content that they are specifically searching for.
While technological developments in the field of artificial intelligence and chatbots are still in its infancy, we can be certain that this is the beginning of a huge technological wave that has just begun
This technology will shake up the existing industry landscape and we can expect them to be dominant in every segment where presently apps play major roles
