How Enterprises Stand to Gain by Artificial intelligence Chatbots

access_time October 20, 2019
by   TechmavenitAdmin
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Artificial Intelligence chatbots have become an integral part of all enterprises that seek to provide better services to their customers. Regardless of the industry segment they operate in, enterprises find chatbots to be extremely useful, especially in those sectors where customer interactions are a part of their everyday business. In a study sponsored by Oracle Inc, it was found that when asked which emerging technologies they are using and which they intended to implement, 80% of respondents said that they already use or are planning to use chatbots by 2020. Let us now go through some of the major benefits that enterprises derive consequent on the adoption of chatbots technology. Increased Productivity Implementing chatbots technology has helped enterprises raise their productivity levels by automating activities that tend to eat up your time. It has replaced human labor that had hitherto been doing repetitive tasks and relocated them to areas that require creativity and innovation. Workers are made to do more productive work that will bring in increased revenue for enterprises and at the same time ensure cost reduction. Chatbots Work With Speed & Dedication Chatbots will work with speed and dedication and do whatever is required almost instantly and more efficiently. Bots can instantly book flights and check your account transaction from its logs and stored instructions. They can do multiple tasks and handle multiple clients easily without causing any delay to clients. They work tirelessly and with speed. No Time Restrictions Bots will work 24×7 irrespective of time. Human interactions are restrained by time limits and will work as per fixed timings. Only big enterprises are able to allocate resources for different shifts and a small enterprise is unable to employ resources 24×7 due to the huge expenses involved. For them an artificial intelligence chatbot is the ideal option. Bots Perform Multitask Bots are able to perform multiple tasks and handle larger number of clients without any delay unlike a customer service representative. With robots in place, you can do away with voice mails and emails that say, “We will get back to you” and instead, have a chatbot that takes care of customers’ needs instantly. Chatbots Help Generate Leads Chatbots respond to customer queries 24×7 and a potential customer will tend to move forward with the purchase process if he receives immediate answers to all his product queries. Chatbots give potential customers the impression that they are getting one-on-one interaction and this serves as a stimulus to proceed with the sale process. Boost Social Media Engagement Chatbots also help enterprises build better social media engagement. By developing a chatbot for Facebook, you can drive both existing and prospective customers to your business page where you can engage with customers on a personal level. Internal Communications One of the key benefits of chatbots is that it will help in facilitating better internal communications. Businesses rely mostly on email or skype for internal communications; but there is always a physical person who answers questions on the other end. In sections like HR department, finance, IT support etc constant communication is the norm and several resources have to be engaged in replying to the queries. An artificial intelligence chatbot could help in answering all such queries freeing up resources who could then engage in activities that are more beneficial to the company’s bottom line. With the innumerable number of benefits that chatbots provide, it is no wonder then that business leaders and decision makers view chatbot technology favorably and consider it to be of utmost importance in their growth strategy.

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